Archive for February, 2007

Feature: How To Name Your Company

Tuesday, February 13th, 2007

When you start a company, eventually you are going to have to choose a company name. You may not take the decision that seriously - but trust me, a great name can make all the difference.

As the online marketplace becomes increasingly cluttered it is more important than ever to be memorable and to stand out. The name of your company is a critical factor in this.

In the following article I will describe a process you can use to discover and select a good name for your company; this process can be applied to product and service names as well. Okay, let's get going!

The Critical Steps to Generating A Good Company Name:

Step I: Set Your Constraints:

So what makes a good name? There are five main characteristics:

  1. It's easy to remember
  2. It's easy to spell and requires no explanation
  3. It describes your business category
  4. It describes your benefit
  5. It describes your difference

Here are three more constraints that I like:

  1. It has to be one or two syllables long - no more
  2. Each syllable starts with a strong consonant (B, C, D, G, K, P, Q, T)
  3. It's fun to say ("...that just rolls off the tongue")

You can of course add to or remove from this list as you see fit. The most important thing in attempting to name your company is to pick a list of constraints and then to ruthlessly stick to it.

Examples of great company names that adhere to these constraints:

  • PayPal
  • Best Buy
  • QuickBooks

Step II: Schedule Your Time:

Choosing a name is a process. Yes, sometimes a great name will just fall in your lap, but more often it will take time to "discover" one. You need to make time.

  1. Establish a 'Naming Team' - three to four people who are responsible for meeting regularly until they have found your name. Expect it to take eight to ten sessions of one hour each. That is about 30-40 hours of your organization's time. It will be painful. It will be worth it.
  2. Get the tools you need:
    • Thesaurus
    • Dictionary
    • Pads of paper and pens because everyone who is not on a laptop recording words ought to be keeping their own notes with their own ideas. You can consolidate at the end.
    • Spreadsheet
    • We found that using a laptop with access to the web to check if the URL was available became invaluable. Go Daddy offers a plug in for Firefox that might come in handy.

    Secret weapon: The New York Times "Crossword Puzzle Dictionary". It's like an uber thesaurus and it lists words by length. Since you probably want short one-syllable words, this thing is worth its weight in gold.

  3. Identify a 'secretary' to keep everything organized. This should be someone who types fast and records the words in Excel columns as laid out here:

    picture of spreadsheet with different name ideas
  4. BONUS: If you want a book that will explain some strategic pieces with naming, read "Positioning: the Battle for Your Mind " by Al Ries and Jack Trout. If you can swing it, have you whole team read it before you begin the process.

Step III: Structured Brain Storming

Now that you have done the prep work and have everyone in the same room, here is a framework to brainstorm with:

Don't try to find your name right away - try to find your words one at a time. Chances are your brand will be two words, and finding those two best words is the real challenge. So break the problem down and brainstorm for individual words in the following buckets:

  1. Words that describe your product category
  2. Words that describe the differences between your product versus your competition's
  3. Words that describe the benefits of using your product

To keep things focused and manageable, try to spend each of your first three sessions focused on one of these buckets. Inevitably, you and your naming team will start to join the words you come up with to form alluring combinations. That's totally natural, but try to stay disciplined because this really is an exercise that warrants follow-through.

Use the columns in the spreadsheet to guide you. You will want 50-100 words per column. Remember: be ruthless. In my opinion, single syllable words beginning with hard consonants are the best. They are hard to find. Hang in there.

Rinse. Repeat. Expect it to take eight to ten sessions.

Step IV: Got a Name You Like? Sleep On It

Once you have a name you like, sleep on it. We used to start every session with the question, "what was the name you remembered when you woke up this morning?" Invariably we would all agree on that one name and have a new front-runner that we all liked. That said, invariably this new best name would not satisfy ALL our constraints so we would cast it aside and press on.

To be successful with this process you have to be true to your constraints. Utterly committed. Unwavering. Every constraint you break will only dilute the quality of your name. This is one time not to be easy on yourself. Be hard and unrelenting. Be ruthless.

Step V: Once You Have Your Name - Test It

If you invest enough into this process, you will know a good name when you hear it. If it satisfies all of your constraints you will almost certainly have a great name. However, you do have to test it with your customers - your audience. Make some phone calls, run a survey, post the name on a forum and see what people think. Whatever you do, get some feedback from target customers outside your organization.

The Truth About How We Wound Up Choosing Our Name

As the process evolves you may find you like some words more than others. Some days, the exercise follows you around. It wakes you up, keeps you up and drives you nuts. Eventually some words will cut through. In May we renamed our invoicing service from 2ndSite to FreshBooks. For us the word that cut through was 'Fresh'. One day at lunch Kathy said, "What about the word Fresh? I like it." In that moment, the coin just dropped. We loved the word because it is refreshing, it's fun to say and it sounds good.

We never looked back, but we did go back to our list of category words. Since 'Fresh' describes the difference in our approach to something as tired as accounting, and one of the benefits of our service, we needed a word to describe our category. One word. Single syllable. Harsh consonant. The word 'Books' - as in "manage your books" - was perfect.

Now, I have told you this story not to contradict or undermine the importance of the process this article describes, I told you this story to illustrate its importance. Kathy had her breakthrough BECAUSE we invested in the process, and when she suggested 'Fresh', it was easy for the rest of us to recognize just how good the word 'Fresh' was.

A Quick Word Regarding Domain Names

If you are a web company, personally I think you have to own the .com domain. Make it another constraint. If you can't get the .com, find another name. I know there are those that suggest otherwise, but requiring the .com domain name is just another constraint at the end of the day, and if your business is online, you don't want to explain how to get to your URL. You just want someone to be able to hear your company name and go there.

You may have to spend money to buy your domain name. We purchased ours for several thousand dollars. While I would not have paid a penny more (literally the price was at our uppermost limit), our domain name and new brand have made the investment worthwhile.

Wrapping Up

While trying to find a name, and words that describe what your company is trying to do, you will find that your brain works overtime. Every word you read will be a candidate, every word you hear will have new potential, but only by embracing this process or something like it will you be able to recognize a great word/name when you hear it.

So is it worth taking the time to find a good name? You bet. Good luck with your naming - if you invest in the process you won't regret it.

How have you come up with your own product or company names? Which name do you wish you'd thought of first?

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College Web Editor and Blogroll

Monday, February 12th, 2007

Papervision 3D Ribbon Experiment.

Monday, February 12th, 2007

This weekend I got a chance to play with Papervision. I combined Papervision with my bezier tween class to come up with this. It looks kind of like the ribbon that gets twirled around in gymnastics.

Papervision is the first Flash 3D framework that’s gained real traction in the dev community. The code is well organized and documented which makes a nice change. Also there is a lot of active development happening, including an AS3 version in the works.

You can download the ribbon source code here. To use this source, you will first need to download the Papervision code using an SVN client. Once you’ve downloaded papervision, copy over the contents of the zip file.

If you’re using Eclipse, the easiest way grab papervision is to install Subclipse, then do a File -> Import -> ‘Checkout Projects from SVN’. Enter the repository URL: http://svn1.cvsdude.com/osflash/papervision3d. Eclipse will create a new project for you and download the files.

Be aware that papervision is alpha and some things may not work. For more papervision help, check instructions here and here.

Google Sitelinks—Resurrected

Monday, February 12th, 2007

Google Base

Monday, February 12th, 2007

Google BaseSo I’m figuring out more and more that I could be happy with only Google.  The more and more that explore and understand all of the many things that Google has, the more and more that I am impressed.  The only reason you can hate Google is because you covet the bank account that they have.  But even at that, they are giving away free things like Google Analytics and many other things after paying big money to acquire these services and products.

As long as Google’s power stays in the right people’s hands I think the internet will continue becoming a better place.  That is my opinion.  Well the reason that I got myself on this Google kick is because I have been looking into Google Base a bit more.

Google Base is the new format and structure that Google has been heading for the last year or so.  Their service Froogle is slowly fading into Google Base, but Google Base has a lot more than products.  I’ve tried to include a screenshot to what it looks like when you go there.  Click on the image for a zoomed in view.
As you can see based on the image, there are a lot of things you can use Google Base for.  Remember it is Google.  If they know about your site on Google Base they are more likely to know about your site elsewhere.  It can be a good way of getting the search indexing going along with some potential immediate traffic.

Give Google Base a try and let everyone know how it has benefited you by posting a comment about your experience below.

Heading to SES London

Saturday, February 10th, 2007

I’m getting ready to head to SES London 2007 soon. I hope to see lots of search folks there! My wife and father-in-law are coming too, which is practically a recipe for interesting hijinks. :)

I’ve been trying to get on a London sleep schedule by getting up earlier and earlier each morning, and varying my caffeine dosage. The day of the flight, I’m planning to wake up at 3am (11am London time) and go the whole day without caffeine. If I can sleep on the plane, I should wake up bright-eyed and bushy-tailed in London. Either it will work out brilliantly, or my sleep schedule will crash and burn. I’ll let you know how it goes. I’m also really psyched about visiting the Google Dublin office (and Ireland, for that matter) for the first time. :)

If you think SES London might be fun, there’s still time to register.

Update: And I’m in London. I got up at 4:30 a.m. instead of 3 a.m., but my wacky get-up-early, sleep-on-the-plane, slam-a-Red-Bull-in-London plan actually worked. I was up till midnight GMT and now I need to worry about not getting up too late. :) Sunday we walked around, stumbled on the BAFTAs in Covent Garden (congrats, Helen Mirren!), and had a good time. Today I plan to catch up on work a bit and do touristy things before the conference starts tomorrow.

Mobile Search Conference - Day 2

Wednesday, February 7th, 2007
The highlights from the second day at the Mobile Search Conference 2007, held in London. Includes summary of sessions featuring speakers from Telecom Italia, Mobile Marketing Association and Wayfinder.

Wal-Mart Doesn’t Care About 31% of Web Users

Wednesday, February 7th, 2007

Rails 1.2.2 and broken to_json

Wednesday, February 7th, 2007

Top 10 Key Search Factors in 2007

Wednesday, February 7th, 2007

There is a great discussion going on over at SearchEngineWatch about the "Top 10 Key Search Factors in 2007."

The initial proposed list looks like this (with my comments after the topic):

  1. Content - As we've mentioned before Content is King. However, with so many social networks (digg, reddit, etc) you have got to be on your toes to provide "new and interesting" topics.
  2. Key Word Selection - If you don't know what keywords your users are looking for, then you will not be found. Simple as that.
  3. Site Architecture - If they can't find your content (or find it again once they come to your site, you've just lost a potential customer.)
  4. Rich Media - With the explosion of video mashups and YouTube, this one might take off. However, I'm still not confident that it will drive sales compared to just wasting people's time.
  5. Web 2.0 -Getting more people involved in any given project has a couple of effects. First you can quickly build a following and interest in any given topic. Second, with more "open architecture" you can cross sell your product into other existing technologies and gain notoriety even faster than ever.
  6. Accessibility - This has been a topic for a number of years now, but still hasn't really seen the attention that it needs to really succeed as of yet.
  7. Inbound Links - Linking is Queen. What can I say, PageRank rules.
  8. Relevancy - I clarify this by saying specialization. More and more people are using specific websites for specific searches. Associate with a group that has like desires, customers, and is mutually beneficial and become the "know-it-alls" about that topic.
  9. Popularity - I hate to say that this one will necessarily fade until social sites create a better way so people don't game the system. (Remember the issues Digg had with so called popularity)?
  10. Constant Improvement - Refine, repair, review, repeat.

Things that I see as being influential in 2007 as far as search goes are the following:

  • RSS - With IE 7 supporting RSS, I see RSS feeds becoming an even larger part of keeping people and search engines up to date with new information. This also gives the users the opportunity to chose the way they want content displayed (larger fonts, easier to read color schemes, less noise, etc)
  • Micro-formats - This one might just jump into the ring. As more and more sites support these simple standards information will flow more freely between diverse applications. If the search engines started backing these different micro-formats (like they did with sitemaps) more and more applications would be built to track and share the information.
  • Tagging - Tagging has the possibility to become as large as linking. People telling people what something is about and liking it enough to go out of their way to say so.

I would add that I think that more and more "in-page rich media" browsing (courteousy of the mainstreaming of AJAX) will happen as people realize the benefits and as the search engines find better ways to index AJAX content.


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