Graduate Coaching Session - March 10, 2008
Below are the notes from the Graduate Coaching Session held March 10, 2008 by Michael Stone:
Working with International Customers
- Never accept credit cards.
- Require a wire transfer, or a money order plus 15 business day waiting period.
- Plan to get cheated at least once, but consider this a business cost.
- Google the person’s name and e-mail account to see whether anything comes up.
Consumer Conundrum
http://www.internetnews.com/ec-news/article.php/3728301/ Americans+eCommerce+Conundrum.htm
“Consumers’ security concerns tend to be greater when visiting a smaller, lesser-known retailer than when shopping with a major brand, the study found. The addition of a recognizable brand such as PayPal or Google as a checkout option can help allay those fears.” (more…)